Buy with confidence
How buying from us works, start to finish
You are buying a single piece you cannot hold yet, from a jeweler on another continent. Here is exactly what happens, who you speak with, and what you can undo.
30-day money-back guarantee
01
Browse one-of-a-kind pieces
Every piece is a single example, photographed as it is, with its hallmarks, wear and repairs described by the goldsmith who checked it.
02
Book a private video viewing
A specialist takes the piece to daylight and turns it in front of you, live and in your own time zone. No obligation to buy.
03
Secure checkout
Visa, Mastercard, American Express, PayPal or Apple Pay. Payments are securely processed by Mollie. Your card details never touch our systems, and the piece is held for you while you pay.
04
Fully insured delivery, duties included
Free insured shipping to the United States, tracked and signed for, with import duties and taxes already paid by us.
05
30 days to change your mind
Send it back within 30 days of delivery for a full refund of the purchase price. Return shipping within the US is on us, fully insured.
What is included in the price
Free insured shipping within the United States, import duties and taxes, our authenticity and material guarantee, a one year warranty and a valuation and authenticity report prepared by our gemologist on higher value pieces. No surprise charges at your door.
If it is not right
Tell us within 30 days of delivery and we send a prepaid, insured return label. Once the piece is back with us and checked, we refund the purchase price in full.
Read shipping and returnsService
Still have a question?
Ask us anything about a piece, sizing, shipping or duties before you buy.
We usually reply within one business day. Monday to Saturday, with late slots that land in the American morning and afternoon.
In their words
What clients say
We only publish reviews a real customer actually wrote. Our US review profile is being set up, so this space is reserved rather than filled with copy we made up. Reviews of our European store are written in Dutch; as we translate and verify them, they will appear here with their source and date.
What clients write about
Seeing the piece first
A private video viewing before deciding, with the ring turned in daylight.
Verified reviews reserved
What clients write about
The description held up
Hallmarks, era, wear and repairs matched what arrived in the box.
Verified reviews reserved
What clients write about
Buying from Europe
Insured shipping, tracking and a person to email while it travels.
Verified reviews reserved
See the piece before you decide
Book a private video viewing and a specialist shows you the piece in daylight, live, in your own time zone.
Book a private video viewingKeep reading
More from our guides and collections, for when you want to go deeper.
